This Privacy Policy describes how Trademasters Service, Inc. (“Trademasters,” “we,” “us” or “our”) collects, uses and shares the information of persons and companies (“user,” “you” or “your”) that access, download from or otherwise use our website “trademasters.com” (the “Website”), as well as information we collect, use or share when we propose to provide services to you or when you engage us to provide services (including any online services).

When you access or use our Website or engage us to provide services, you acknowledge that you have read and understand this Privacy Policy. Your use of our Website and our provision of services is subject to this Privacy Policy, which incorporates by reference the Trademasters Terms of Use (including any provisions limiting the recovery of damages or regarding the resolution of disputes). We may update this Privacy Policy at any time as we deem appropriate. You periodically should check back and make sure that you have reviewed the most current version of our Privacy Policy.

This Privacy Policy applies to all users of our Website and our services. Some users may have additional rights depending on where they are located. Reading this Privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use this Website or our services.

1. INFORMATION WE COLLECT

We collect some information that you provide directly to us and some that we collect automatically. “Personal Information” refers to data that could be used, alone or in combination with other data, to identify you as an individual. For example, we may collect information when you fill out a form, purchase a product or service, create an account, register for a membership plan, request customer service, or otherwise communicate with us. The types of Personal Information you may provide include (a) contact information (such as name, mailing address, phone number, and email address), (b) payment processing and billing information (such as credit card number, security code, and expiration date, billing and payment history, and billing address, (c) account information, including log-in credentials (such as user names), contract information, service requests, and membership plan information, and (d) premises information, such as addresses, square footage, photos, and equipment information (appliance make and model, as well as HVAC, plumbing, gas, and electrical system information).

In addition, we may automatically collect information about your interactions with the Website, as well as the devices that you are using to access, download, or use the Website, including usage information (such as your internet service provider, web browser type and version, and operating system type and version, IP address, viewed pages, and time and duration of site visits). We may use this information to maintain the security of the Website, assess how users’ access and use the Website, improve the Website’s functionality, and contact you regarding the provision of services.

2. NO SHARING OF YOUR INFORMATION

We never share any Personal Information with any organization, partner, or other party outside of Trademasters, except as follows: (i) with payment processors; (ii) with members and affiliates of the Trademasters Alliance Program; (iii) with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work; (iv) with legal, governmental, or judicial authorities as instructed or required by those authorities and applicable laws, or in relation to any alleged illicit or illegal activity, such as in response to a subpoena or investigation of suspected illicit or illegal activities, or where we believe in good faith that users may be engaged in illicit or illegal activities, or where we are bound by contract or law to enable a customer or business partner to comply with applicable laws; (v) in connection with, or during negotiations for, an acquisition, merger, asset sale, or other similar business transfer that involves all or substantially all of our assets or functions where Personal Information is transferred or shared as part of the business assets (provided that such party agrees to use or disclose such Personal Information consistent with this Privacy Policy or obtains your consent for other uses or disclosures); or (vi) with your consent or at your direction. We may also share aggregate data that does not identify you or any specific device with third parties.

2. COOKIES

We use an automated data collection tool, called cookies, to collect certain information. Cookies are small text files that are placed on your hard drive by a web server when you access and use our Website. In particular, we use cookies to maintain the security of the Website. These cookies are needed to run our website and keep it secure.

3. HOW WE PROCESS YOUR INFORMATION

We process your Personal Information for a variety of reasons, depending on how you interact with our Website and services. We may process Personal Information for the following reasons:

• To facilitate account creation and authentication and otherwise manage you accounts, including to allow you to create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to you.
• To respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you, including details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To enable us to communicate with you, including to request feedback and to contact you about your use of our services.
• To send you marketing and promotional communications.
• To keep our services safe and secure, including fraud monitoring and prevention.
• To identify usage trends for our Website and services and the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual’s vital interest, such as to prevent harm.

4. USERS UNDER 18 YEARS OF AGE

The Trademasters Website does not knowingly collect Personal Information from users under the age of 18. If you are under the age of 18, you are not permitted to use our Website or to disclose Personal Information to us. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

5. PROTECTION OF YOUR PERSONAL INFORMATION

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Website and services is at your own risk. You should only access the Website and services within a secure environment.

6. INDIVIDUAL RIGHTS IN PERSONAL INFORMATION

In accordance with applicable law, you may have the following rights: (i) Right to Confirmation: The right to request confirmation of whether we are processing your Personal Information. (ii) Right of Access: The right to obtain access to or a copy of your Personal Information. (iii) Right of Data Portability: The right to receive a portable copy of your Personal Information or ask us to send that information to another organization. (iv) Right to Correction: The right to seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information. (v) Right to Restriction of Processing: The right to ask us to restrict our processing of your Personal Information. (vi) Right to Object: The right to object to our processing of your Personal Information. (vii) Right to Erasure/Deletion: The right to request the erasure/deletion of Personal Information held about you by us, subject to certain exceptions prescribed by law. (viii) Right to Withdraw Consent: The right to withdraw your consent at any time with effect in the future. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee prior to performing your request.

7. RETENTION OF PERSONAL INFORMATION

We will keep your Personal Information for the minimum period necessary for the purposes set out in this Privacy Policy, namely: (i) for as long as you are a user of our Website or services; (ii) for as long as your Personal Information is necessary in connection with the lawful purposes set out in this Privacy Policy, for which we have a valid legal basis (such as tax, accounting, or other legal requirements); or (iii) for as long as is reasonably necessary for business purposes related to the provision of the Website and services, such as internal reporting and reconciliation purposes, warranties, or to provide you with feedback or information you might request.

In addition, if any relevant legal claims are brought, we may continue to process your Personal Information for such additional periods as are necessary in connection with that claim. Once the above=mentioned periods, each to the extent applicable, have concluded, the applicable Personal Information will be either permanently deleted, destroyed, or de-identified so that it can no longer reasonably be tied to you.

7. RESIDENTS OF CALIFORNIA

With respect to the California Shine the Light statute, we do not share your Personal Information with non-affiliated third parties for their own marketing use without your permission. With respect to the California Consumer Privacy Act, if you are a resident of California, you may contact us to submit a request to exercise your rights regarding Personal Information. For purposes of the California Consumer Privacy Act, we do not “sell” your Personal Information.

8. CONTROLS FOR DO-NOT-TRACK

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. LINKS TO OTHER WEBSITES

Our Website and the services may contain links to other websites for your convenience and information. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit those websites. We are not responsible for the content, privacy practices or use of any other websites.

10. CONTACT US

You can contact us about this Privacy Policy by mail at Trademasters, 7208 Lockport Place, Lorton, VA 22079, or by email at Help@Trademasters.com.